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Cisco Certified Support Technician IT support
Cisco, the worldwide leader in technology that powers the Internet, has partnered with Certiport to create the Cisco Certified Support Technician
(CCST) certification program. This program includes three exams designed to validate workready skills that help learners enter the field of IT support, networking, and cybersecurity. Earning these certifications showcases the learner’s skillset to employers, telling them they are ready to roll up
their sleeves on their first day.
The Cisco Certified Support Technician certification exams were created by a team of subject-matter experts from diverse careers and industries (including Cisco employees, networking and cybersecurity professionals, hiring managers, professors, teachers, and the experts at Certiport) to ensure these certifications bridge the gap between education and the skills needed to succeed in the workplace, preparing learners for high-demand roles such as analysts, auditors, support specialists, and technicians.
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Exam Name
Cisco Certified Support Technician IT support
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Delivery
Exam Length
Pass Mark
No. of Questions
Question Type
Flexible, Online Hybrid
50 mins
700/1000
36-50
Single/Multiple Choice, Drag-and-Drop, Sequencing, Scenario-Based, Matching Questions
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Global recognition:
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Exam Objectives
IT support roles are of paramount importance because they help keep everything running smoothly in a world driven by computers. They are virtually superheroes who can fix just about any problem with a computer, network, or software. Businesses of all sizes increasingly rely on technology pushing the demand for IT support jobs to continually increase.
However, IT support extends beyond mere issue resolution; it is a linchpin for safeguarding data security and protecting against cyber threats. IT support professionals are at the forefront of identifying and mitigating potential vulnerabilities, implementing security protocols, and educating users on best practices. As the digital landscape becomes increasingly complex, the need for adept IT support will continue to grow.
1. IT Support Job Tasks and Responsibilities
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Define key help desk concepts
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Prepare documentation to summarize a customer interaction
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Describe the problem solving process
2. Hardware Issues
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Demonstrate how to follow basic safety procedures
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Assist end users in using tools to locate information about their device
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Assist end users in locating, identifying, and understanding the characteristics of various ports and cables
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Identify, install, and upgrade various components in a desktop computer
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Investigate commonly encountered hardware issues
3. Connectivity and Resource Access Issues
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Assist users with establishing access to network-based resources
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Troubleshoot commonly encountered connectivity issues with peripherals
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Examine basic end-device connectivity to the network
4. Operating System and Application Issues
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Assist users in resolving Windows operating system issues
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Assist users in resolving MacOS operating system issues
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Assist users in resolving mobile device issues
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Describe virtualization and cloud terminology
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Assist users in resolving common application issues
5. Common Threats and Preventions
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Describe security threats to the end user, perform basic investigation, and escalate to the appropriate team
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Recognize how to avoid becoming a victim of social engineering attacks
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Recognize how company policies and confidentiality guidelines protect user data
6. Job Tools
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Use remote access software to connect to end-user devices and perform remote support tasks
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Use appropriate troubleshooting tools to research an issue and update internal documentation with findings
Your Certify Journey
Through 101Academy’s full pathway solution you can prepare your students for the MOS certification with tailored learning materials, practice tests, and a performance-based certification exams officially endorsed by Microsoft. Adding these materials into your curriculum is easy and seamless.
1.
Learn: Follow a tailored Learning Path that meets your goals.
2.
Practice: Work on test paper and mock paper to build practical skills.
3.
Certify: Successfully pass the exam to earn an official electronic certificate and a distinguished digital badge.
Electronic Certificate Sample
Digital Badge
In the job market, employers can validate the manufacturer-endorsed competencies of employees or candidates through internationally accredited digital badges issued by Credly.
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Still have questions?
Get in touch with our dedicated team. We’re here to help you find the right certification for your needs so you can achieve your career goals.
Our education consultants are available for FREE and will cover:
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Your Learning Goals: What skills are you looking to develop? What software are you looking to build competency in?
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Your Career Goals: How will certifications benefit your career?
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Your Experience: What is your professional background? Do you have a relevant academic background?
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